In a significant milestone, India Post has achieved record revenue of ₹15,373 crore for the financial year 2025-26, reflecting a remarkable growth trajectory driven primarily by the surge in its parcel and logistics segment. Union Minister of State for Communications and Rural Development Chandra Sekhar Pemmasani disclosed this information during an interview, noting that the department's revenue was around ₹11,500 crore back in 2016, with an average annual growth of ₹200-300 crore. This year's increase of ₹2,100 crore marks an unprecedented leap, nearly ten times the past growth average.
Pemmasani emphasized the robust growth in the parcel and logistics division, which has seen a staggering 70% increase thanks to technological advancements and expanded partnerships with e-commerce giants. He pointed out that when the current leadership took charge, parcel revenue was only about ₹600 crore. The introduction of features such as OTP-based delivery, SMS tracking, and digital payment options have significantly enhanced service delivery and customer experience.
- Investment in modernization — A ₹5,800 crore investment is underway under the Advanced Postal Technology initiative to modernize services.
- Digital service expansion — Citizens can now access savings instruments and insurance policies online, simplifying transactions.
- Capacity-building programs — Training sessions for employees focus on improving customer service and operational efficiency.
India Post's modernization efforts are further exemplified by the launch of 24-hour and 48-hour Speed Post delivery services across six major metropolitan areas, which are part of their commitment to enhance delivery timelines. With the ongoing digital transformation, the department aims to provide comprehensive end-to-end services that include easy access to postal savings accounts, which offer competitive interest rates of 4%, significantly higher than those of many commercial banks.
Additionally, through the India Post Payments Bank (IPPB), the organization is facilitating approximately ₹45,000 crore annually via Direct Benefit Transfer (DBT), reinforcing its role as one of the largest welfare delivery channels in the nation. The implementation of the Sukanya Samriddhi Scheme in saturation mode, benefiting 3.8 crore girl children, showcases India Post's commitment to social welfare alongside its commercial objectives. As the department continues to upgrade its infrastructure, urban post offices are undergoing renovations with investments ranging from ₹60-70 lakh per facility, incorporating modern amenities to better serve the public.
