The Brihanmumbai Municipal Corporation (BMC) has made strides in enhancing its grievance redressal framework through the Management and Redressal of Grievance (MARG) portal. The BMC reported citizen complaints via this digital platform.
Citizens can lodge their complaints on the MARG portal by entering their mobile number or grievance ID. Upon login, they are required to provide a one-time password (OTP) for verification. This approach reflects the BMC's commitment to modernizing its services.
- Increased Public Engagement — The number of complaints filed indicates a growing awareness among citizens to report issues.
- Streamlined Complaint Process — The MARG portal's design allows for efficient tracking and resolution of grievances.
- Focus on Accountability — This initiative underscores the BMC's dedication to addressing public concerns.
